Posted By AVAD Technologies Business Editor on 2009-29-10

AVAD Hosted VoIP Virtual Call Center

Cost: $49.95/month

The AVAD Technologies Hosted VoIP Virtual Call Center helps your agents handle calls more effectively and boosts your call center’s overall level of productivity — at a single site or across an enterprise.  One of the most popular features is the ability to choose whether inbound calls will go to the least busy agent, the first available agent, or the agent with the skills needed by a particular customer. .

Virtual Routing capabilities offer  multi-location customers the ability to maximize resource utilization across all sites.  With the AVAD Virtual Call Center you can have a single call center with agents in multiple geographic locations including home-based agents.

AVAD Technologies Call Center provides all of the ACD functionality required to operate a small, basic call center.   It can handle up to 250 agents at an extremely attractive per agent price.

Learn more about AVAD's Virtual Call Center