Why are so many businesses dissatisfied with their phone service provider?

Why are phone service providers one of the most criticized businesses.

In an era of instant communications where consumers can instantly and publicly voice their feedback about a company and where consumers have more choices that ever, are telecommunications companies still providing less than an acceptable experience for their customers?
What would your ideal telecommunications provider be like?Please give us your feedback.
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  • When you call, they will ask you why you are canceling and try to get you to say you are unhappy with some other aspect of the service. You need to stick fast to your guns and insist, no matter what, that the only reason you are canceling is because you are rejecting this materially adverse change in contract terms and conditions.
  • Mark Bodkins
    The main problem for my company is that we bought the hardware from one company and we get the phone service from a a different company. I really need to have one provider that can help me create a system that works for our company.
  • The problem with most telecom providers is that it is nearly impossible to get a hold of them when you most need them. If my phone system goes down, I need to be able to contact them immediately
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