Call Center Benefits Of A Predictive Dialer

A Predictive Dialer is a component of business phone system, generally in a Call Center environment, that dials automatically a list of telephone numbers (a client or prospect list) and connects live callers automatically to an available Call Center Agent.

The predictive dialer uses a sophisticated algorithm which learns the unique calling patterns of a call center, predicts availability of call center agents, dials the appropriate amount of telephone numbers and maximizes the time agents spend speaking with live callers.

How does a predictive dialer work?

The predictive dialer keeps track of the success rate, calls answered by a live person, of the telephone numbers on the list being dialed, and adjusts the rate at which telephone numbers are dialed. The predictive dialer simultaneously monitors the call center agents to determine a typical call length and therefore when an agent will next be available. The dialer uses this information to maximize the time call center agents speak with live callers.… Continue Reading