Business Hosted VoIP: PBX Features & Prices
AVAD Technologies Hosted VoIP Phone System offers a powerful set of fully configurable PBX features.
All PBX features can be remotely configured via our Web Portal interface.
PBX features are the features that connect your office phones together into a business telephone system. PBX features include Auto-Attendants, Hunt Groups and Hosted Call Centers.
| PBX Feature | Monthly Price | Description |
|---|---|---|
| Auto-Attendant | $19.95 | View Details |
| Auto-Attendant (Additional) | $9.95 | View Details |
| Hunt Group | $14.95 | View Details |
| Receptionist Console (Up to 8-users) | $29.95 | View Details |
| Receptionist Console (Up to 29-users) | $39.95 | View Details |
| Receptionist Console (Unlimited Users) | $79.95 | View Details |
| Overhead Paging | $4.95 | View Details |
| General Voice Mail Boxes | $5.00 | View Details |
| Administrative Web Portal | Included | View Details |
| Call Park | Included | View Details |
| Call Retrieve | Included | View Details |
| Customer Care Message | Included | View Details |
| Calling Group ID Delivery | Included | View Details |
| Calling Name ID Delivery | Included | View Details |
| Configurable Extension Dialing | Included | View Details |
| Configurable Feature Codes | Included | View Details |
| Directed Call Pick Up Barge In | Included | View Details |
| Music On Hold | Included | View Details |
Auto-Attendant
The Auto-Attendant provides enterprises with a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller.The Auto-Attendant is an integral part of the AVAD’s product offering and does not require an external third-party system. The Auto-Attendant is generally the first message a caller hears when they dial your company’s main phone number.
View Sample Auto-Attendant Script
General Voice Mail Box
Each business user gets an advanced voice mail box.
Voice Messaging Group
The Voice Messaging Group service allows the administrator to configure group-wide attributes for the voice mail service.
Hunt Group
This service allows processing of a high volume of calls to a single phone number by distributing the incoming calls to multiple users according to a hunting policy.Based on the chosen policy, an incoming call hunts for an idle user in the group to terminate the call to that user. When a hunt group is created, the users are provisioned in an ordered list.The hunting process essentially determines how to process that list to find an idle user.
Receptionist Console
This web-based service enables a user (for example, a receptionist) to monitor a configurable set of users in their business group.The Attendant Console service provides critical call detail and group member status for effective attendant call routing. Entirely web-based, this service surpasses legacy PBX consoles and seamlessly combines with other AVAD applications, such as Auto Attendant, for enhanced attendant solutions.
Overhead Paging
Paging through the phone sets. This service can be configured in zones so that only certain area will hear the page. Paging can be configured to work across physical locations.
Virtual Extension
A fully functional phone with unlimited local and long distance calling. Used for conference rooms, break rooms and reception areas. No voicemail account or direct dial number are assigned.
Administrative Web Portal
The AVAD Technologies web portal provides the group administrator with a web interface that allows for viewing, provisioning and configuring the resources of a group.
Call Park
The Call Park service allows a user to suspend a call for an extended period of time. During this time, the user can freely make and receive other calls and invoke other features without limitation. When ready, the user can retrieve the parked call from any extension.
Call Retrieve
Call Pickup allows users to answer any ringing line within their call-pickup group. A call-pickup group is defined by the administrator and is a subset of the users in the group that can pick up each other’s call.
Customer Care Message
Plays a voice message at pre-defined intervals for callers that have been placed on hold.
Calling Group ID Delivery
This service allows the group administrator to define a default group Calling Line ID (CLID).
The default group CLID is made up of: Name – The name of the group (truncated to 15 characters). Number – A valid phone number authorized to the group, also known as direct-inward dialing (DID). The default group number applies to all external calls made by non-DID users (also known as extension-only users).
For users with their own DID, the administrator can select whether the default group name and/or number should override the users’ own name and number.
Calling Name ID Delivery
This service provides calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a soft switch.
Configurable Extension Dialing
The configurable extension dialing service allows the users of a group to call one another using abbreviated dialing.
The abbreviated digit string ranges from two to six digits in length, and is set to the last n12 digits of the user’s phone number by default. The group administrator can change the default extension to any other value that is not already in use by another member of the group.
Once assigned, users’ extensions can be used for dialing and for more intra-group routing application that require a phone number (for example, call forwarding, simultaneous ringing, speed dial, and so on).
Directed Call Pick Up w/Barge In
Directed Call Pickup with Barge-in (DPUBI) allows users to dial a feature access code (FAC) followed by an extension to pickup (answer) a call directed to another user in the same customer group, or barge-in on the call if the call was already answered. When a barge-in occurs, a three-way call is established between the parties with the DPUBI user as the controller.
Music on Hold
This service allows an administrator to set up and maintain an audio or video source that can be broadcasted to held parties in various scenarios (Call Park, Call Hold, and Call Centers)
