Monthly Cost – $9.95

The Hunt Group service allows processing of a high volume of calls to a single phone number by distributing the incoming calls to multiple users according to a hunting policy.

Based on the chosen policy, an incoming call hunts for an idle user in the group to terminate the call to that user. When a hunt group is created, the users are provisioned in an ordered list.

The hunting process essentially determines how to process that list to find an idle user.