The AVAD Predictive Dialer
Easy to use auto dialing. Seamless integration with AVAD’s Hosted Call Center. No hidden fees or start-up costs.
Predictive Dialers Boost Agent Productivity
AVAD’s Predictive Dialer is used in conjunction with AVAD Hosted Call Center to maximize the time an agent spends talking to potential customers rather than dialing numbers or waiting to connect to a live person.
AVAD’s Predictive Dialer uses a propriety software algorithm that predicts when the next agent will be finished with a call and is available to take a new call.
The objective of AVAD’s Hosted Predictive Dialer is to connect all agents with a new live call as soon as they hang up on their current conversation.
AVAD’s Hosted Predictive Dialer grows as you grow. As you add callers or run more campaigns, our system automatically provisions additional servers and phone lines on-demand. You get the resources you need, when you need them.
Easy to Use
New users can can easily start using AVAD’s Hosted VoIP Dialer in a matter of minutes. No other auto dialer can say that. We’re completely web-based – no downloading special software or waiting for your dialer to load.
After you have signed up, A Business VoIP Specialist will be assigned to your account who will train your staff and make sure you have everything you need, and respond to your support requests as fast as humanly possible.
How our predictive dialer works:
AVAD’s Hosted Predictive Dialer dramatically increases your callers’ productivity by reducing the time between answered calls. If you’re not familiar with predictive dialing, here’s how it works:
- Callers log on to our hosted predictive dialer, which then calls out to a list of phone numbers.
- By monitoring how many people actually pick up, the predictive dialer makes multiple dials to ensure that someone will answer almost every call.
- Additionally, the dialer tracks the length of each conversation, so it can deliver a new call shortly after you finish the previous one.
Our hosted predictive dialer also has preview and power dialer modes.
AVAD’s Power Dialer is part of its hosted predictive dialer software. A power dialer calls through a list of phone numbers at set ratio: for example, 3:1 power dialing dials 3 numbers for every available caller. Our power dialer mode is faster than our preview dialer mode, which dials one number at a time, but slower than our predictive dialer mode, which uses real-time data to optimize the dialing rate.
AVAD’s Preview Dialer is part of its hosted predictive dialer software. A preview dialer displays the name of the next person in a list of phone numbers and gives you the option to call or skip that person. Preview dialing is perfect for people making calls by themselves, or for high-value lists where abandoned calls are unacceptable.
Integrates seamlessly with AVAD’s Hosted Call Center.