We provide a complete suite of customizable Hosted Contact Center Software products that is affordable, simple to install and easy to use.

Build a World Class Call Center – No Money Down

Eliminate the hassle and expense of building and managing a premise based call center. We take that responsibility off your shoulders so that you can focus your efforts on what really matters, running your call center.

Automatic Call Distribution (ACD)

Route callers to the right queue in the right priority, and to the next available call center agent with the correct skills.

Blended Call Center

Customize a call center solution to your needs. Create inbound, outbound, or a blended call center.

Virtual Call Center Supervisor

Supervisors can monitor the real-time status and activity of all agents in any location.

Remote Call Center Agent

Extend your call center by enabling remote call center agents. Enables handling of high call volumes.

Call Recording

A powerful and easy to use call recording solution.

Predictive Dialer

The Predictive Dialer is used to maximize the time agents spend talking to potential customers.

Salesforce.com/CRM Integration

Our Hosted VoIP & Virtual Call Center solutions is fully compatible with Salesforce.com and most popular CRM software programs.

Virtual Call Center Reporting

AVAD’s virtual call center comes with a complete set of real-time reports as well as access to the complete historical data.