Virtual Call Center Products
We provide a complete suite of customizable Hosted Contact Center Software products that is affordable, simple to install and easy to use.
Build a World Class Call Center – No Money Down
Eliminate the hassle and expense of building and managing a premise based call center. We take that responsibility off your shoulders so that you can focus your efforts on what really matters, running your call center.
Route callers to the right queue in the right priority, and to the next available call center agent with the correct skills.
Customize a call center solution to your needs. Create inbound, outbound, or a blended call center.
Supervisors can monitor the real-time status and activity of all agents in any location.
Extend your call center by enabling remote call center agents. Enables handling of high call volumes.
A powerful and easy to use call recording solution.
The Predictive Dialer is used to maximize the time agents spend talking to potential customers.
Our Hosted VoIP & Virtual Call Center solutions is fully compatible with Salesforce.com and most popular CRM software programs.
AVAD’s virtual call center comes with a complete set of real-time reports as well as access to the complete historical data.