Business VoIP Calling Plans

Business VoIP calling plans include a complete set of user configurable enterprise calling features.

Each Business VoIP calling plan includes unlimited US calling. Calling plans can be combined within your organization to suite your business needs and save money.

Business VoIP Calling Plan Pricing

Premium Advanced Standard Limited Use
Monthly Fee $39.95 $34.95 $29.95 $19.95
Monthly Minutes Unlimited Unlimited Unlimited 500 Minutes
Local Number Yes Yes No No
Enhanced Voice Mail Included Included Included Not Included
Plan Details View Details

Business VoIP Calling Plan Features

Feature Standard Advanced Premium
Unlimited Calling
Each Business VoIP Calling plan includes unlimited calling within the United States and Non-Canadian mobile numbers. International calls are metered.
Keep Your Same Number
You can keep your same phone number or you can get new local numbers in just about any area code even if your company is not located in that area code.
Alternate Numbers
The Alternate Numbers service allows a user to have up to ten alternate phone numbers in addition to the main phone number and to assign one of four distinctive ring patterns to each alternate number. In addition, a distinctive call waiting tone is associated with each distinctive ring pattern.
No No
Anonymous Call Rejection
It allows you reject calls that don’t have caller ID attached. The Anonymous Call Rejection service enables a user to reject calls from parties who have explicitly restricted their identities.
Automatic Hold/Retrieve
Automatic Hold/Retrieve (AHR) is an alternate method to Call Park. In this scenario, there is a telephone extension dedicated to AHR. When the recipient of an incoming call isn’t at their desk, the call may be automatically held and retrieved without having to use feature access codes or the Park button.
No No
AVAD Anywhere
Anywhere allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and a unified set of features.
No No
Basic Call Logs
A list of your last 20 missed, received, and dialed calls.
Call Forwarding
This feature automatically forwards your incoming calls to a different phone number.

There are several versions of this service:

  • Call Forwarding Always – Always on service
  • Call Forwarding No Answer – Forwards the call after a certain set number of rings
  • Call Forwarding Busy – Forwards only when busy
  • Call Forwarding Not Reachable – Forwards calls to a different number when yours is unreachable {NOTE: This is only accessible to users with web portal access}
  • Call Forwarding Selective – Forwards certain calls to specific telephone numbers {NOTE: This is only accessible to users with web portal access}
  • Do Not disturb – Forwards all incoming calls to your Voice Mail.

Call Forwarding No Answer
This feature automatically forwards all of your incoming calls to a different phone number if you have not answered it after a certain number of rings.
Call Forwarding Selective
This feature forwards your certain incoming calls (that you specify) to specific phone numbers when certain conditions are met.

These conditions include:

  • Phone number
  • Time of day
  • Day of week
  • Caller ID is private or unavailable
  • Holiday

No No
Calling Line ID Delivery
Calling Line ID (or CLID), is another name for Caller ID, a caller’s information sent to a phone. So when your phone rings, the CLID of the person who is trying to reach you is displayed. For example, if Joe Jones tries to call you, his name and phone number is displayed on your phone. If Joe is someone you need to speak with, you may choose to answer it. If Joe is a coworker, this is an example of Internal CLID. If Joe doesn’t work for your company and is on a different telephone system, this would be an example of External CLID.
Calling Name Retrieval
A way to have more information from your Calling Line ID. This feature instructs your phone system to find the caller’s name from a database, if it’s not provided by the caller’s system.
Call Forwarding Busy
This feature automatically forwards all of your incoming calls to a different phone number, only when your phone is busy.
Call Manager
The AVAD Call Manager provides an alternative to pressing the flash hook and using star codes. It provides the user with a visual interface to initiate, manipulate, and release calls.
No No
Calling Name Delivery
This service provides calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a softswitch.
Call Park
Call Park is a way to place a call on hold that can be picked up anywhere in the office. A call can be parked by anyone, at any extension, and then the call can be picked up from any extension.
Call Pick Up
This feature allows you to answer someone else’s phone when it’s ringing nearby.
Call Pickup and Directed Call Pickup
Regular Call Pickup allows you to answer a ringing phone within a pre-defined zone. For example, you might be able to answer any phone within your department, but you could likely not answer a ringing phone on a different floor. Directed Call Pickup does the same, but you would specify which phone you were answering.
No No
Call Return
The Call Return service enables a user to return the call from the last party that called. The system stores the number of the last party that called, and when the user dials a recall feature access code, the system attempts to connect the user to that party.
Call Transfer
If you have answered a call, and the caller really should be speaking with someone else, there are several ways to transfer the call to the correct party.
Call Waiting
This service allows users to place a call on hold until either party disconnects. With AVAD’s hosted PBX you only need to push the hold button to place a call on hold. No hassling with or having to remember feature codes.
Directed Call PickUp with Barge-in
This feature allows you to “Barge in” to someone else’s conversation. It is typically used in call centers or in places where supervisors may need to intervene.
No No
Hoteling allows users to associate their service profiles with devices other than their own. The service is typically used by transient employees. For example, an enterprise can set up visitor cubicles with phones that visiting employees can use with their own service profiles.
No No
Hoteling Host
This service is assigned to a user account that operates as a host for Hoteling.
Hoteling Guest
This service is assigned to users who need to access their services from different locations. Typically, such users identify actual persons in an organization, who travel and need to make and receive calls at different locations while keeping their service profile.
No No
Last Number Redial
The Last Number Redial service allows a user to make a call to the last dialed number without having to reenter the number.
Outlook Integration
Integrates Microsoft Outlook with AVAD’s VoIP phone service.
No No
Push to Talk
A service that allows you to set up intercom-like functionality between you and others you speak with regularly on your phone system.
No No
Remote Office
The Remote Office service allows you to substitute a different phone number, such as mobile, home, or hotel phone, as your office phone number. Think of Remote Office as two way call forwarding; not only can you receive calls as if you were in the office, but you can make calls as well. All the calls you make will display your office caller ID to the people who receive your calls.
No No
Selective Call Acceptance
Selective Call Acceptance allows you to receive only calls that meet your predefined criteria.
No No
Selective Call Rejection
This service enables a user to define criteria that causes certain incoming calls to be rejected and provided a treatment. Additional criteria are automatically created by the system when calls are reported as malicious by the Customer Originated Trace service. All other calls terminate as usual.
No No
Sequential Ringing
The Sequential Ringing service allows a user to define a “find-me” list of phone numbers and URLs, which are alerted sequentially upon receiving an incoming call that matches a set of criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements
No No
Shared Call Appearance
Shared call Appearance (SCA) provides the ability to show a person’s extension on one or more phones. It is typically used by administrative assistants to monitor and even answer their boss’ line.
No No
Simultaneous Ringing
In a typical home telephone system, many extensions may ring simultaneously when a number is called. Once one extension is answered, the others stop ringing. In the modern world, we may have multiple devices (with their own numbers) that ring separately. What if they behaved more like your home phone system? Simultaneous Ringing will do that for you.
No No
Speed Dialing
It is a function or a set of functions available on many telephone systems, allowing you to place a call by pressing a reduced number of keys, instead of the entire phone number. This function is particularly useful for people who dial certain numbers on a regular basis.
Voice Mail to Email
It is the ability to receive voice mail messages on your email system, in addition to your telephone system.