A Great Product Means Nothing Without Great Support

Prior To Installation

• Initial system design
• Hardware Selection
• Network Analysis
• Transfer Existing Phone Numbers
• End User Training
• New System Testing
• Deploy AVAD Hosted VoIP

Ongoing Support

• 1-Hour Or Less Response
• 24/7 Emergency Support
• 24/7 System Monitoring
• Add Or Remove Users
• Add Or Remove PBX Services
• Automatic System Updates
• Implement New Features

Get started today.

Speak with a VoIP Specialist 800.733.4136

Business VoIP Calling Features

Premium Calling Features		Advanced/Virtual Features
Anonymous Call Rejection		Cancel Call Waiting
Auto-Callback (intra-group)		Call Forwarding Always
Cancel Call Waiting		Call Hold
Call Forwarding Ring Splash		Call Waiting
Call Forwarding Always		Call Transfer
Call Forwarding Selective		Consultation Hold
Call Hold		Do Not Disturb
Call Waiting		Extension Dialing
Calling Name Delivery		Enhanced Voice Mail
Call Transfer		Last Number Redial
Calling Line ID Blocking
Calling Line ID Delivery
Consultation Hold
Directed Call Pickup w/ Barge-in
Do Not Disturb
E-Mail Notification – Selective
Enhanced Voice Mail
Extension Dialing
Last Number Redial
Microsoft Outlook Integration
Priority Alert/Ringing
Remote Office
Simultaneous Ring
Trace Obscene Calls
Web Browser Integration

Anonymous Call Rejection

This service enables a user to reject calls from anonymous parties who have explicitly restricted their identity. By activating the service, callers who have restricted their identity are informed that the user is not accepting calls from restricted callers. The user’s phone does not ring and the user does not see or hear any indication of the attempted call.

This service does not apply to calls from within a group.

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Auto-Call Back (Intra-Group)

The Automatic Callback (ACB) service allows users to monitor a busy party and automatically establish a call when the busy party becomes idle.

Upon reaching a valid ACB busy condition, the user hears an announcement asking if they would like to monitor the line and be called back when it is idle. To activate ACB the subscriber enters the digit prompted for then goes on hook. As soon as the called party becomes idle again, ACB attempts to re-establish the call between the subscriber and the previous busy party.

The ACB service can only be activated against a destination within the same group. ACB is authorized and provisioned as a subscriber service, and can be enabled and disabled by the subscriber.

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Cancel Call Waiting

This service allows the users to disable Call Waiting for the next or current call.

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Call Forwarding Always

Allows users to redirect incoming phone calls to another number, such as a mobile phone or administrative assistant. After dialing the assigned code, users dial the phone number to which calls will be redirected followed by the pound sign (#).

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Call Forwarding Ring Splash

This service allows users can also select whether a ring splash should be played when a call has been forwarded.
When the service is active, a reminder indicator is set on the user’s AVAD Call Manager.

Furthermore, a ring splash (500 ms ring burst) is applied to the user’s device each time a call is forwarded.

This service does not apply to calls from within a group.

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Cancel Call Waiting

This service allows the users to disable Call Waiting for the next or current call.

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Call Forwarding Selective

Provides the capability to forward calls intended for a user to another destination when the incoming call matches pre-specified criteria. If the incoming call does not match any of the criteria, normal call handling applies.

The criteria include:

1. A list of up to 12 phone numbers or digit patterns (for example, 514* which would set a rule for all phone numbers with an area code of 514)
2. A time of day range – Specific days of the week

The criteria can be combined within predicates (for example, incoming call from this number and within business hours and during work week). Multiple predicates can be defined and the call is forwarded when at least one of the predicates is met. The user can associate a different destination with each predicate, or use the same destination for all predicates.

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Call Hold

This service enables a user to answer a call while already engaged in another call.

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Call Waiting

This service allows users to place a call on hold until either party disconnects. With AVAD IP PBX you only need to push the hold button to place a call on hold. No hassling with or having to remember feature codes.

Additionally, AVAD Hosted VoIP PBX offers multiple services to enhance the hold feature such as Music on Hold and Customer Care.

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Calling Line ID Blocking

Used to block or allow the delivery of a user’s identity (both name and number) to a called party. When active, calls made by the user to parties outside of the group have the presentation of their identity name and number) blocked.

The blocking is achieved by setting the presentation indicator associated with the calling party number to “private”, which prevents the user’s identity from being presented to the called party’s device.

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Calling Line ID Delivery

This service is a terminating service that delivers the identity of the calling party to the user via the AVAD Call Manager and device (if capable).

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Call Transfer

This service enables the user to transfer a call to anywhere there is a telephone and phone number. With AVAD’ IP PBX to transfer a call you only need to press the transfer button, dial the number you would like to transfer the caller to, and press send. No hassling with or having to remember feature codes.

AVAD’s IP PBX also offers the ability to consult with and talk to the party before transferring the call.

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E-Mail Notification – Selective

This service enables a user to define criteria that causes certain incoming calls to trigger an e-mail notification to a user-specified address. When an incoming call matches pre-defined criteria, this service sends an e-mail with information about the caller to a user-configurable address.

The criteria include:

1. A list of up to 12 phone numbers or digit patterns (for example, 514*)
2. A time of day range – Specific days of the week.

The criteria can be combined within predicates (for example, incoming call from this number AND within business hours AND during work week). Multiple predicates can be defined and a notification is sent when at least one of the predicates is met.

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Trace Obscene Calls

This service enables the recipient of an obscene, harassing, or threatening call to request that it be automatically traced by dialing a feature access code after the call.

You may also call AVAD’s IP PBX to configure automatic call tracing and reporting.

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Calling Name Delivery This service provides calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a softswitch.

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AVAD Call Manager

The AVAD Call Manager enables a user to use a web-based tool for service invocation and call control.

Navigation – Useful links help the user with the AVAD Call Manager including support (to send an e-mail to the applicable support service), help (to display a context-sensitive help web pages), and configure (to jump to the AVAD Personal web portal).

User information – Presents the name, phone number, and extension of the user of the AVAD Call Manager.

Service link area – Provides status and configuration for commonly used services.

Call control – Provides the user with call dispositions to make, control, and release calls by clicking them with the mouse.Dial – Allows the user to initiate an outgoing call.

Call display – Presents the user with information on active calls and allows the user to select calls with the mouse.Directories – Provides access to the user directories.Preferences – Allows the user to configure the AVAD Call Manager.

Outlook integration – User has access to Outlook contacts, journaling, and vCards.

Web pop-up – User can configure a web server to be queried with the CLID of the caller to return a web page with related information. The AVAD Call Manager can be used in conjunction with any AVAD IP PBX controlled device while maintaining a consistent behavior regardless of device type.

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AVAD Personal Web Portal

The AVAD Personal web portal provides users with a web interface that allows them to view, configure, activate, and deactivate their services.The

AVAD Personal web portal also provides the users with:

1. List of user services they are subscribed to.
2. List of group services they are subscribed to
3. Context-sensitive help for every service.
4. Feature access codes that are associated with subscribed to services.

The AVAD Personal web portal is authenticated for each user with a user ID and a password, and provides a secure connection.

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Consultation Hold

This service enables a user to put a caller on hold and then make a consultation call to another party.

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Directed Call Pickup w/ Barge-in

Directed Call Pickup with Barge-in (DPUBI) allows users to dial a feature access code (FAC) followed by an extension to pickup (answer) a call directed to another user in the same customer group, or barge-in on the call if the call was already answered.

When a barge-in occurs, a three-way call is established between the parties with the DPUBI user as the controller.

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Do Not Disturb

This service allows a user to set their status as unavailable.

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Extension Dialing

This service enables users to dial extensions to call other members of their business group regardless of location.You can keep your existing extension scheme or create an entirely new one.

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Last Number Redial

This service enables users to redial the last number they called by clicking the Redial button or by dialing a feature access code (for example, *66).

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Microsoft Outlook Integration

This service makes use of Microsoft Outlook to provide the user with:

• Contacts – Access to the user’s contact database for directories and dialing.
• Journaling – The user can have incoming and/or outgoing calls logged into the Outlook journal with their start time, answer time, and stop time.
• vCard – Users can bring up the vCard of other parties involved in calls (when available) and create new vCards for parties who do not have one already.

The integration with Outlook is done automatically and is transparent to the user. It does not require any configuration changes to Outlook.

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Priority Alert/Ringing

The Priority Alert service allows a user to have some incoming calls alert them distinctively when meeting pre-specified criteria. The service applies to power ringing and alerting tones. In both cases, incoming calls meeting the criteria result in a distinct ringing cadence and alerting tone pattern, respectively. The distinctive alerting pattern is the same for ringing and tones.

Apart from the distinctive alerting pattern, this service does not change the way incoming calls are processed.

The Outlook Integration service is supported for Outlook 2000 and later versions.

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Remote Office

Remote Office is especially useful for telecommuters and mobile workers, as it enables them to use all of their features while working remotely (for example, extension dialing, transfers, conference calls, Outlook Integration, directories, and so on).

In addition, since calls are still originated from AVAD Technologies, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private. To use the service, users simply enter the phone number of their current location and activate the service. From that point on, their usual AVAD Technologies location is temporarily overridden by the newly configured location. When the service is active, all incoming calls to users are redirected to their Remote Office location and are subjected to the user’s terminating services.

Similarly, a user can originate calls from their Remote Office location through the AVAD Call Manager click to dial capability. This ensures that calls are processed by AVAD Technologies as normal originating calls, and are subjected to the users’ originating services.

This service allows a user to manage active calls as usual through the AVAD Call Manager, thus providing the user with their AVAD Technologies profile and services from any addressable phone on the network or the PSTN. When the service is active, a reminder is provided on the user’s AVAD Call Manager, indicating that incoming calls are redirected to an alternate destination.

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Simultaneous Ring

Simultaneous Ring allows users to add additional telephone numbers that ring simultaneously when the users primary phone is called. The phone may be answered by any of the phones that have been added as a simultaneous ring number.

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Enhanced Voice Mail

AVAD Technologies enhanced voice mail programs can be customized to meet your company’s individual needs. We offer single voice mailboxes with a local phone number or toll free phone number—or, if you are a large organization with hundreds of voice mailboxes with a workforce distributed over multiple geographic office locations.

Each voice mail box includes voice to email, so you can click and listen to messages via your computer, Smart Phone, or Blackberry. You can also check voice mail remotely from any local cell phone or telephone line.

Our voice mail can be structured to meet needs of many different users within your organization.

Here are a few examples of the flexibility of AVAD business voice mail system:

1. As part of a Virtual Receptionist or Auto-Attendant program, where each extension has call forwarding to a department or staff member. If the telephone call is not answered, the caller goes to voice mail.
2. Business office voice mail to answer your current local phone lines after a pre-defined (by you) number of rings rings (or when all lines are busy).
3. An auto attendant greeting provides a menu of options, multiple voice mail extensions, voice to email—and more.
4. A free standing voice mail program tied to a local or toll free phone number.
5. A voice mail program spanning multiple office locations, where any voice mailbox on the system can be accessed by the caller, regardless of which business office that employee works from.

A professional greeting will help you sound more professional and boost your image. AVAD will assist you in writing and recording a customized greeting. Your voice mail program can be part of an auto attendant, virtual receptionist or virtual Call Center system. When your customers call in, they first hear a professionally recorded greeting that gives them the option to dial by name, dial by department, or dial by extension. If no one answers the extension after 4 rings—or if the extension is busy with another call—then the system sends your caller to a professional voice mail system, just like at a Fortune 500 company.

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Auto-Attendant

The Auto-Attendant provides enterprises with a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller.The Auto-Attendant is an integral part of the AVAD’s product offering and does not require an external third-party system. The Auto-Attendant is generally the first message a caller hears when they dial your company’s main phone number.

View Sample Auto-Attendant Script

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General Voice Mail Box

Each business user gets an advanced voice mail box.

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Voice Messaging Group

The Voice Messaging Group service allows the administrator to configure group-wide attributes for the voice mail service.

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Hunt Group

This service allows processing of a high volume of calls to a single phone number by distributing the incoming calls to multiple users according to a hunting policy.Based on the chosen policy, an incoming call hunts for an idle user in the group to terminate the call to that user. When a hunt group is created, the users are provisioned in an ordered list.The hunting process essentially determines how to process that list to find an idle user.

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Receptionist Console

This web-based service enables a user (for example, a receptionist) to monitor a configurable set of users in their business group.The Attendant Console service provides critical call detail and group member status for effective attendant call routing. Entirely web-based, this service surpasses legacy PBX consoles and seamlessly combines with other AVAD applications, such as Auto Attendant, for enhanced attendant solutions.

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Overhead Paging

Paging through the phone sets. This service can be configured in zones so that only certain area will hear the page. Paging can be configured to work across physical locations.

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Virtual Extension

A fully functional phone with unlimited local and long distance calling. Used for conference rooms, break rooms and reception areas. No voicemail account or direct dial number are assigned.

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Administrative Web Portal

The AVAD Technologies web portal provides the group administrator with a web interface that allows for viewing, provisioning and configuring the resources of a group.

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Call Park

The Call Park service allows a user to suspend a call for an extended period of time. During this time, the user can freely make and receive other calls and invoke other features without limitation. When ready, the user can retrieve the parked call from any extension.

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Call Retrieve

Call Pickup allows users to answer any ringing line within their call-pickup group. A call-pickup group is defined by the administrator and is a subset of the users in the group that can pick up each other’s call.

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Customer Care Message

Plays a voice message at pre-defined intervals for callers that have been placed on hold.

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Calling Group ID Delivery

This service allows the group administrator to define a default group Calling Line ID (CLID).

The default group CLID is made up of: Name – The name of the group (truncated to 15 characters). Number – A valid phone number authorized to the group, also known as direct-inward dialing (DID). The default group number applies to all external calls made by non-DID users (also known as extension-only users).

For users with their own DID, the administrator can select whether the default group name and/or number should override the users’ own name and number.

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Calling Name ID Delivery

This service provides calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a soft switch.

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Configurable Extension Dialing

The configurable extension dialing service allows the users of a group to call one another using abbreviated dialing.

The abbreviated digit string ranges from two to six digits in length, and is set to the last n12 digits of the user’s phone number by default. The group administrator can change the default extension to any other value that is not already in use by another member of the group.

Once assigned, users’ extensions can be used for dialing and for more intra-group routing application that require a phone number (for example, call forwarding, simultaneous ringing, speed dial, and so on).

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Directed Call Pick Up w/Barge In

Directed Call Pickup with Barge-in (DPUBI) allows users to dial a feature access code (FAC) followed by an extension to pickup (answer) a call directed to another user in the same customer group, or barge-in on the call if the call was already answered. When a barge-in occurs, a three-way call is established between the parties with the DPUBI user as the controller.

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Music on Hold

This service allows an administrator to set up and maintain an audio or video source that can be broadcasted to held parties in various scenarios (Call Park, Call Hold, and Call Centers)

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