Definition of Hosted VoIP PBX
By AVAD Technologies Hosted VoIP PBX Business Editor
Hosted VoIP service (also referred to as a Virtual PBX, Hosted PBX, Virtual Office) has become the most common VoIP solution for small and medium businesses.
With Hosted service, the VoIP Provider supplies the Hosted VoIP PBX system, manages and hosts the system externally to your company.
Alternatively, you may opt to purchase your own VoIP phone system. This is know as a Premise Based VoIP service. In this case, the business buys the complete VoIP PBX phone system (VoIP PBX hardware and VoIP software). Your business is responsible for the maintenance and operation of the system, i.e. hardware, software, firmware etc.
A Premise based solution requires additional network equipment as well as dedicated servers and a reliable battery backup system. Network integrity testing should also be done before implementing a customer owned solution.
A Hosted VoIP phone system offers a great deal more flexibility than traditional Premise PBX systems. Additional Hosted VoIP Calling Features can be added to telephone sets easily. Changes can be made quickly and easily.
MAC (moves, adds and changes) activity is easily completed without the need for a technician to come to site, saving about $100 per visit. A Hosted VoIP PBX allows you to move your telephone sets while keeping the telephone number and Hosted VoIP Calling Features intact. You simply unplug your phone and plug it into any high speed internet connection.
As new features and applications are designed they can be added to your network without delay. AVAD Technologies Hosted VoIP PBX phone system has has a complete set of Web Portal tools that allows management of your system over the internet.
AVAD Technologies Hosted VoIP PBX offers a comprehensive array of customizable features that makes customizing your phone system simple. You can add users, locations, Hunt Groups, Call Centers, customize call routing across all locations quickly and without purchasing telecom hardware.
VoIP, while once considered unstable, has now become a reliable communication solution. Distributing call processing functions across the network eliminates any single point of failure. Choppy calls, once the number one complaint among users, have now stabilized thanks to newer technology and better networks.
Traditional PBX telephone systems required at least one pair of analog telephone wires to each workstation. With VoIP, only one cable (a data connection) is needed at the desktop. A single network connection will accommodate both voice and data. The cost savings realized by running less cable in a new office scenario could average $70 to $100 per station.
Cutting Edge VoIP is here to stay. A Hosted VoIP system is easily updated to latest versions of software, giving you access to the newest technology available. This keeps you a step ahead of your competition. The future offerings are limitless. Integration to CRM and other customized business process has already happened.
Any problems or maintenance can be fixed quickly. Other than a broken phone, all problems can be fixed remotely. Traditional PBX systems often require a truck-roll (on-site visit) to the premise, a requirement that introduces a period of delay in any trouble-shooting endeavor. AVAD’s Hosted IP PBX circumvents this delay and reduces down-time from a potential four hour minimum (which is often the case in a “truck-roll” scenario), to a few minutes.
Further, AVAD IP PBX is monitored 24×7. To get that same level of service in a traditional PBX requires a much higher (and therefore more expensive) service level agreement. Maintenance issues can be more quickly and efficiently addressed because the majority of equipment is located at 32 Ave of the Americas in New York City as opposed to your office location. This facility is monitored 24/7 and has a 15-day power backup.
Some of the biggest telecom providers in the world have services at this location including Verizon, Comcast and AT&T. A traditional PBX phone system could achieve the same service speed if it maintained a set of expert technicians on-site. Because most problems and changes to your system can be done remotely, AVAD does not charge for changes or modifications to your system.
If you would like a Business VoIP Specialist to contact you, please complete the following form.
