Hosted VoIP Resource Center

We want to help you make the most out of your Business VoIP phone system. In this section, you will find resources to tools, information, User Guides and Data Sheets that will help you learn about and use AVAD’s Business Hosted VoIP Phone Service.

Product Brochures

  1. AVAD Corporate Overview
  2. Hosted VoIP Phone Service
  3. Microsoft Lync Integration
  4. SIP Trunking
  5. Smart Record (Call Recording)
  6. Virtual Call Center

Quick Reference Guides – End Users

  1. AVAD Quick Start Guide
  2. AVAD Anywhere
  3. AVAD Conferencing
  4. AVAD Virtual Fax
  5. Personal Voice Portal
  6. Overhead Paging
  7. Receptionist Console
  8. Using Voice Mail
  9. Using an IP Phone

Full User Guides

  1. Auto-Attendant
  2. AVAD Assistant Enterprise
  3. AVAD Receptionist Console User Guide

Call Center User Guides

  1. Call Center Reporting
  2. Hosted Call Center
  3. Smart Record

How To

  1. X-Lite Configuration Settings

Video’s

  1. Video Index Page

International Rate Sheet

  1. International Rate Sheet

VoIP Legislation

  1. Universal Service Fund